ITS Helpdesk

Phone: 810.762.3123 opt. 1 - Email: ITSHelpdesk@umflint.edu

Clear Browser Cache or Reset Settings for IE, Chrome, or Firefox

Last Updated: Sep 22, 2016 08:59AM EDT

Clearing the browser cache and resetting the browser settings can often solve some random browser issues. It's also a good idea to clear your cache after removing homepage hijacking malware such as MySearchDial, Conduit Search Protect, BrowserSafeGuard, and others like them. Please only reset your browser if you are experiencing serious issues and/or are having browser issues after removing malware. Please note that all customized settings will be lost and you will need to backup bookmarks (If you have synced Google Chrome with your Google Account your Bookmarks are automatically saved via Google's server).

Intended Audience

This Quicknote is for the benefit of faculty, staff, and students who would like to know how to clear their internet browser's cache or are experiencing difficulty using normal operations of their internet browsers.

Requirements

To follow this Quicknote you need a computer with Internet Explorer, Chrome, or Firefox installed.

Internet Explorer

Clear Cache
Tip: Press Ctrl+Shift+Del and skip to step 4.

  1. Click the gear icon in the top right (IE 9-11), or click the Tools menu (IE 8).
  2. Click Internet options.
  3. In the General tab under Browsing history, click Delete.
  4. Ensure that Temporary Internet files, Cookies, and History are checked (check/uncheck any additional boxes if desired).
  5. Click Delete.
  6. Click OK in the Internet Options window.

Reset Settings

  1. Click the gear icon in the top right (IE 9-11), or click the Tools menu (IE 8).
  2. Click Internet options.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer settings, click Reset.
  5. Click Reset.
  6. If that doesn't fix the issue, try checking the box next to Delete personal settings, but take note of all the listed data this setting removes/resets.

Google Chrome

Clear Cache
Tip: Press Ctrl+Shift+Del and skip to step 4.

  1. Click the menu button at the top right with the three lines.
  2. Hover over More tools.
  3. Click Clear browsing data....
  4. By default, everything should be checked except Content licenses (make any changes if desired).
  5. Click the drop-down at the top for how far to go back and click the The beginning of time option.
  6. Click Clear browsing data.

Reset Settings

  1. Click the menu button at the top right with the three lines.
  2. Click Settings.
  3. Click Show advanced settings... at the bottom of the page.
  4. Scroll to the bottom to find Reset settings.
  5. Click Reset settings.
  6. Click Reset.

Mozilla Firefox

Clear Cache
Tip: Press Ctrl+Shift+Del and skip to step 6.

  1. Click the menu button at the top right with the three lines.
  2. Click Options.
  3. Click the Adanced tab.
  4. Click the Network tab.
  5. In the Cached Web Content section.
  6. Click Clear Now.
  7. Close out of the browser, these changes will be automatically saved.

Reset Settings

  1. Click the menu button at the top right with the three lines .
  2. Click the question mark icon at the bottom of the menu.
  3. Click Troubleshooting Information.
  4. Click Refresh Firefox....
  5. Click Refresh Firefox in the pop-up window.

Troubleshooting

If for some reason the instructions in this Quicknote do not work for your browser, please see the following official resource links below:

Internet Explorer - Official Microsoft Resource Links

Chrome - Official Google Resource Links

Firefox - Official Mozilla Resource Links

If you have any questions or experience any issues with this Quicknote, please visit or contact the ITS Helpdesk for assistance.

Locations: 206 Murchie Science Building or 3174 William S. White Building
Phone#: (810)-762-3123 (option 1)
Email: itshelpdesk@umflint.edu

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