ITS Helpdesk

Phone: 810.762.3123 opt. 1 - Email:

Helpdesk Services

Last Updated: Jun 16, 2017 05:40PM EDT

Moved to ITS Wiki

Services Offered by the ITS Helpdesk in All Helpdesk Locations

The ITS Helpdesk provides numerous services to students, faculty, and staff of the University.  Below is a list of the most common services offered by the ITS Helpdesk.  All services require photo identification.

Please note that ITS Helpdesk cannot offer any tutoring for applications or course work; questions regarding these issues should be directed to your instructor.

Common Services

  • Account Unlock/Password Reset (LAN, UMICH, and Banner)
  • Assistance with Installation of Supported Software (Office 2010/2011/2013, Microsoft Security Essentials, Sophos Anti-virus)
  • University Email/Webmail Setup
  • VPN Setup
  • Wireless Setup for Windows 7, Windows 8, and Mac OSX.
  • Work Tickets – Issues for university computers that cannot be resolved through the ITS Helpdesk may be transferred to the ITS Desktop Computing Services unit to have a representative fix the computer issue in person.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found