ITS Helpdesk

Phone: 810.762.3123 opt. 1 - Email: ITSHelpdesk@umflint.edu

Duo Two-Factor Authentication

Last Updated: May 21, 2018 02:55PM EDT

The University is now utilizing Duo for two-factor authentication. The new solution supports U-M's IT security strategy by better protecting sensitive university and personal data against ever-increasing and more sophisticated threats and attacks.

Intended Audience

This Quicknote is intended for current faculty and staff who utilize DUO tokens.

Requirements

This Quicknote requires that you have access to systems that use DUO Two-Factor Authentication.

Duo Two-Factor Authentication

Please visit the following article for up to date information on Duo Two-Factor Authentication: http://its.umich.edu/two-factor-authentication

Troubleshooting

Can't Login?

If you are having trouble logging in with DUO because the system keeps asking for your credentials repeatedly, you will need to close out of your browser entirely. Then, re-open your browser and try the action again.

Got a New Smartphone?
Please visit the following article for the up to date instructions to replace your on file smartphone or phone number: http://its.umich.edu/accounts-access/uniqnames-passwords/two-factor-authentication/updating-duo-devices-and-options

 

Have an old MToken?
If you have general questions about the MToken replacement process, contact the UM-Flint HR office, Dee Dee Hurley, at 810-237-6595 or dhurley@umflint.edu . If you have an old physical RSA MToken please return the device to Dee Dee Hurley, Human Resources, in 213 University Pavilion.

If the information above does not resolve your questions or if you have specific technical issues please contact the Ann Arbor ITS Helpdesk for assistance.
Phone #: 734-764-4357
Email: 4HELP@umich.edu
Website: http://its.umich.edu/help

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