ITS Helpdesk

Phone: 810.762.3123 opt. 1 - Email: ITSHelpdesk@umflint.edu

How to Use Remote Desktop

Last Updated: Nov 28, 2016 09:05PM EST

Intended Audience

This Quicknote is intended for the benefit of faculty and staff who would like to connect to their university owned, Windows computers from home by using the Remote Desktop feature.

Requirements

This feature is only supported on university-owned machines running Windows 7 and Windows 8.

To use Remote Desktop, the following must be fulfilled:

  • You must leave your office computer powered on to be able to access it remotely.
  • You must be connected to the internet on both computers.
  • When connecting from home: Use Pulse Secure to connect to the UM-Flint Network.

When leaving your office, please make sure to always lock your computer or log out before you leave. Leaving your computer logged in while you are not present means that others may access your personal files and is a potential security risk.

Table of Contents

Finding the Computer Name on the Office Computer (Host)

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  1. Click the Start orb found in the lower left corner of your screen.
  2. Click Computer.
  3. Click System Properties (this is located on the top bar of the Computer window).
  4. The Full Computer Name is located under the subheading of Computer Name, Domain, and Workgroup Settings.
  5. You should write this name down, as you will need it later when using Remote Desktop.

Setting Up the Office Computer (Host) for Remote Desktop

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These steps must first be completed in order to prepare your computer for a Remote Desktop connection.

  1. Click the Start orb found in the lower left corner of your screen.
  2. Click Computer.
  3. Click System Properties (this is located on the top bar of the Computer window).
  4. Click Remote Settings, found on the left.
  5. Click the Remote tab at the top of the window.
  6. Check the box next to Allow connections from computers running any version of Remote Desktop (less secure).
  7. Click OK.

Please remember to leave your computer on when you leave. Make sure that you lock the machine by pressing < CTRL >, < ALT > and < DELETE > on your keyboard at the same time and then selecting "Lock Computer." You can also log off of your computer, but remember to keep it turned on.

Setting Up the Second Computer (Client) for Remote Desktop

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If you are at home and you plan to remote into your office computer, you will need to launch Pulse Secure and connect onto the university's Virtual Private Network (VPN).

  1. Click the Start orb found in the lower left corner of your screen.
  2. Type Remote Desktop Connection into the search bar, then press Enter.
  3. In the Computer field, type the ComputerName.umflint.edu that we found previously. (Note: If you are on campus, you do not need to type the .umflint.edu at the end of the computer name.)
  4. Click Connect.
  5. In the Windows Security box type your uniqname and LAN password.
  6. The Remote Desktop will open and you will see your Host computer.

While you have established a remote connection into your computer, the computer will stay locked, disabling anyone else from accessing your machine. Also, no one will be able to see the work you are doing while remotely connected into the machine.

Ending your Remote Desktop Session

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  1. Click the X found at the top center of your screen
  2. Click OK – This will disconnect you from your remote connection with your host computer.
  3. If you are off campus, please remember to disconnect from the Pulse Secure client as well.

Troubleshooting

I receive the following error message: "Remote Desktop can't find the computer ComputerName.umflint.edu"

This error message occurs if your computer cannot reach the office (host) computer. First, please verify that you have an Internet connection and that you are properly connected to Pulse Secure. You must connect to the VPN in order for your computer to see the host machine on the network. Please ensure that the office computer is turned on by getting in contact with someone in your office or department. If using the full computer name continues to give you this error, please try typing the direct IP address of your computer into the Computer field, and try initiating a connection.

If you have any questions or experience any issues with this Quicknote, please visit or contact the ITS Helpdesk for assistance.

Locations: 206 Murchie Science Building or 3174 William S. White Building
Phone#: (810)-762-3123 (option 1)
Email: itshelpdesk@umflint.edu

Additional Information

To learn more about the Virtual Private Network (VPN) services offered at the university, please reference our VPN Quicknote linked below:

https://helpdesk.umflint.edu/customer/portal/articles/1627982-using-vpn-resources-at-um-flint

Videos Assistance

Setting Up the Second Computer (Client) for Remote Desktop

Back to Setting Up Client for Remote Desktop

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